Refund Policy

Last Updated: January 2025

At AI Brain Training, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds, cancellations, and returns of our digital educational products and services.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

1.1 Eligibility Criteria

To be eligible for a refund under our 30-day guarantee:

• The refund request must be made within 30 days of the original purchase date
• You must provide a valid reason for the refund request
• The course must not have been substantially completed (more than 80% of content accessed)
• You must not have downloaded all course materials or certificates
• The request must be made by the original purchaser

1.2 How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address associated with the purchase
• Order number or transaction ID
• Course name(s) you wish to refund
• Reason for the refund request
• Date of purchase

2. Refund Processing

2.1 Processing Time

Once your refund request is received and approved:

• We will process your request within 5-7 business days
• You will receive an email confirmation of the refund approval
• The refund will be issued to your original payment method
• It may take 7-10 business days for the refund to appear in your account, depending on your payment provider

2.2 Refund Amount

• Full refunds will be issued for the course purchase price
• Payment processing fees are non-refundable
• Any promotional discounts or credits used will be voided
• Currency conversion fees (if applicable) are non-refundable

3. Course Bundles and Packages

3.1 Bundle Refunds

For course bundles (multiple courses purchased together):

• Refund requests must be made for the entire bundle
• Partial refunds for individual courses within a bundle are not available
• The same 30-day guarantee applies to bundle purchases
• Bundle pricing advantages will be lost if refunded

3.2 Individual Course Purchases from Bundles

If you previously purchased a course individually and later buy a bundle containing that course, the individual purchase is non-refundable once the bundle is purchased.

4. Non-Refundable Items and Services

The following are not eligible for refunds:

• Courses purchased more than 30 days ago
• Courses that have been substantially completed (over 80% accessed)
• Downloadable resources after they have been downloaded
• Certificates of completion that have been issued
• Live training sessions or webinars after they have occurred
• One-on-one mentorship sessions that have been conducted
• Gift card purchases (gift cards are non-refundable)
• Services or courses obtained through promotional offers or free trials

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties accessing course materials:

• Contact our support team immediately
• We will work to resolve technical issues within 48 hours
• Refunds due to unresolved technical issues may be considered beyond the 30-day period
• You must allow us reasonable time to address technical problems before requesting a refund

5.2 Course Updates and Changes

We regularly update courses to maintain quality and relevance:

• Minor updates and improvements do not qualify for refunds
• Substantial changes to course content will be communicated to enrolled students
• If significant changes negatively impact your learning, please contact us to discuss options

5.3 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us within 7 days of the duplicate purchase
• We will refund the duplicate purchase in full
• Proof of duplicate purchase may be required

6. Cancellations

6.1 Order Cancellation

You may cancel an order:

• Before accessing any course materials for a full refund
• Within 24 hours of purchase, even if materials were accessed, for a full refund
• After 24 hours but within 30 days, subject to the standard refund policy

6.2 Subscription Cancellations

If you have a subscription-based service:

• You may cancel at any time before the next billing cycle
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• You will retain access until the end of the paid period

7. Course Access After Refund

Upon approval of a refund:

• Your access to the course will be immediately revoked
• All downloaded materials must be deleted
• Certificates earned will be invalidated
• You may not re-enroll in the same course at a discounted rate
• Forum access and community features will be removed

8. Abuse of Refund Policy

We monitor refund patterns and reserve the right to deny refunds or restrict future purchases if we detect:

• Repeated refund requests across multiple courses
• Downloading all materials before requesting a refund
• Completing a course before requesting a refund
• Requesting refunds solely to access content temporarily
• Fraudulent or deceptive behavior

Accounts found to be abusing the refund policy may be permanently suspended.

9. Payment Disputes and Chargebacks

If you have a concern about a charge:

• Contact us directly before initiating a chargeback with your payment provider
• We will work with you to resolve the issue quickly and fairly
• Unauthorized chargebacks may result in account suspension
• We reserve the right to dispute fraudulent chargebacks
• Chargeback fees may be charged to your account

10. Exceptions and Discretionary Refunds

While we adhere to this refund policy, we understand that exceptional circumstances may arise. We reserve the right to:

• Grant refunds outside the 30-day period in extraordinary cases
• Offer partial refunds or course credits as alternatives
• Provide complimentary access to alternative courses
• Make exceptions for medical emergencies or other hardships

Such exceptions are made at our sole discretion and do not set precedent for future requests.

11. Gift Purchases

For courses purchased as gifts:

• Refund requests must be made by the original purchaser
• The same 30-day guarantee applies from the date of purchase, not redemption
• Once a gift code is redeemed, standard refund policies apply
• Unredeemed gift codes may be refunded within 90 days of purchase

12. Course Quality Guarantee

We are committed to providing high-quality educational content. If you believe a course does not meet the quality standards described:

• Notify us with specific concerns about course quality
• We will review the course content and your feedback
• If quality issues are confirmed, we will offer a refund or alternative course
• Your feedback helps us maintain and improve course quality

13. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website with an updated "Last Updated" date. Purchases made before policy changes will be subject to the policy in effect at the time of purchase.

14. Currency and Exchange Rates

For international transactions:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations may result in minor differences in refund amounts
• We are not responsible for currency conversion fees charged by your bank
• All prices are listed in USD unless otherwise specified

15. Contact Us for Refund Requests

16. Your Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws. This policy is designed to complement, not replace, any legal rights you may have.